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Product
Customer Portal

The digital portal for your customers

This digital hub is designed for effortless communication and organisation of your installations. Share and request files, schedule appointments, create FAQs for your customers, and keep them updated on the project's progress – all in one place!

Live project statusDigital document storageDigital quote acceptanceWhite-label ready
Customer portal status tracking

Everything your customer needs – in one place.

From project status to documents to digital quote acceptance – the Reonic Customer Portal gives your customers a professional experience.

Real-time project status

Your customer can see where their project stands at any time – without having to ask.

Document upload & download

All documents in one central place – secure and available at any time.

Digital quote acceptance

Accept and sign quotes digitally – no paper, no waiting.

Scheduling & reminders

Coordinate appointments and send automatic reminders.

Chat & messages

Direct communication between you and your customer – all documented.

White-label for your branding

The portal in your design – with your logo and your colours.

Your customer always knows where their project stands

Keep your customers informed in real time about the progress of their installation. Always up to date with useful information at every step. Fewer follow-up questions, more time for your business.

Features
Live project status with automatic updates at every milestone
Clear milestones from planning to commissioning

Automatic notifications on status changes
Status tracking

All documents in one place

Share any file attached to the project with your customer in one click – or request files just as easily. Automatic emails direct them straight to the upload in the portal.

Features
Easy upload and download of all project documents
Digital signatures for contracts and agreements

Secure document sharing with access controls
File sharing

Schedule appointments – always informed, never surprised

Share installation dates with your customers so they can see all appointments in the portal – always informed, never surprised.

Features
All installation appointments visible directly in the customer portal
Automatic email reminders before every appointment

Appointment coordination without phone calls and email ping-pong
Scheduling

Custom FAQs for your customers

Create a tailored FAQ so customers find answers immediately, repetitive questions decrease, and you save time.

Features
Custom FAQ section per project or globally for all customers
Fewer support requests thanks to instantly available answers

Easy to maintain and adjustable at any time
FAQs

Digital quote acceptance – no paper, no waiting

Features
Accept and sign quotes directly in the portal with a digital signature
Flexible payment options and financing possibilities

Real-time tracking of quote status
Quote acceptance

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Frequently Asked Questions

The Customer Portal is a branded, digital space where your customers can view the project status, review and sign quotes, upload documents, and see appointments — all in one place.

Yes. You can add your company logo, colours, and branding so the portal looks like a seamless extension of your business.

Yes. Customers can view and sign quotes directly in the portal with a legally valid digital signature — no printing or scanning required.

Customers receive an invitation link via email. No account creation or app download is required — they simply click the link to access their project.

Yes. Customers can upload photos, floor plans, electricity bills, and other documents directly through the portal, keeping all project files organised in one place.

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Location Augsburg
Ladehofstraße 13
86150 Augsburg
Germany
Location Berlin
Rosenstraße 17
10178 Berlin
Germany
Location São Paulo
Rua Bela Cintra, 904
11 andar
São Paulo
Brazil

Reonic GmbH
Amtsgericht Augsburg
HRB 36147
DE342755511

+49 1573 5987101
Copyright © 2026 / Reonic GmbH / All rights reserved.