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Reonic AI

A Front Office That Never Misses a Call.

An AI phone assistant that answers every inbound call, understands why the caller is reaching out, and takes action in your CRM. It qualifies leads, books site visits, and routes urgent calls directly to you.

Answers all inbound callsWired into your CRMBooks site visitsQualifies every inquiry
Unknown Number
+44 7700 900321
02:14
AI Phone Assistant · Answered
New ContactCreated
James Carter
James Carter
New lead
AI
Roof typeTiled, pitched
System size12 kW
AddressMüllerstraße 10
TimelineSite visit next week

Callback brief

Inquiry qualified. Call back regarding project timeline. Book site visit for next week.

One assistant for the whole front office

It picks up while the phone rings and your team stays on the tools. Every call gets answered, understood, and turned into the right next step, without anyone dropping what they're doing.

Picks up every call

Answers inbound calls day and night, so no caller hits voicemail and no lead goes cold.

Understands the intent

Works out why someone is calling, not just what they said, and handles the call from there.

Acts in your CRM

Creates the contact, files the inquiry, books the visit. The record is ready before the call ends.

Routes urgent calls to you

Puts callers who meet your rules straight through to a real phone. The rest are handled and queued.

Qualifies on your terms

Asks the questions you'd ask, on every call, and saves the answers as structured fields.

Drafts your follow-ups

Pulls the project status and lays out the callback for you, so you're briefed before you dial.

It doesn't hand you a transcript. It does the work.

Most call tools give you a recording to read later. The Reonic Call Agent works while the call is still live. It hears the intent behind the call and turns it into action in your CRM: it creates the contact, files the inquiry against the right project, and kicks off the agent that matches what the caller wanted. A solar inquiry gets qualified and assigned. A service request opens a ticket. By the time the call ends, the work is already done.

What happens on a call
Reads caller intent, not just words
Creates contacts and files inquiries on its own

Triggers the right agent for each type of call

Scores every call so you see what landed
Call informationOutcome

"Solar for my roof in Leeds"

Tagged intent: Solar PV

"Around £450 a month, four of us"

Filled usage & household

"I'm at 14 Ashgrove Road."

Created contact + address

"Can someone come Tuesday?"

Booked site visit
Incoming calls
Urgent: put through
Contact created
Callback queued

Urgent calls reach a person. The right one.

Some calls can wait for a callback. Some can't. You set what counts as urgent: an existing customer, a fault on a live system, a deal about to close. When a caller clears that bar, the agent puts them straight through to your phone. Everyone else is handled, logged, and queued, so nothing slips and a price question never pulls you off a roof.

How routing works
You define what “urgent” means
Qualified callers get put through live

Everyone else is captured and queued

No missed leads, no pointless interruptions

Ask the questions you'd ask. On every call.

You know what you need before you'll quote a job: roof type, system size, address, timeline. Set those questions once and the agent asks them on every call, in your wording, and saves the answers as structured fields. Every inquiry lands qualified the same way, so your team picks up a full picture instead of a name and a number.

And when a caller wants an update, the agent pulls the project status and lays out the callback for you before you dial. You glance at the brief, pick up the phone, and already sound on top of it.

What you get
In your own words
Answers saved as structured fields

Every inquiry qualified the same way

Callbacks drafted before you dial
Call in progress
Hi, I'm calling about solar panels for my house in Leeds.
Happy to help. How much electricity do you use a month?
Around £450 a month, there's four of us.
Got it. What's the full address of the property?
14 Ashgrove Road, LU6 3PJ.
New lead created
Sarah Smith
+44 7700 900321
14 Ashgrove Road, LU6 3PJ
4 people, 2 kids
EV chargerBattery interest

Site visit

Tuesday morning

The Call Agent is going live with the first installers.

Book a demo and we'll show you the front office assistant live, then set you up as one of the first.

Before you ask

It's rolling out to the first installers now. Book a demo and you'll be among the first set up.

No. It sits in front of the calls you already get and answers them. Calls that meet your rules get passed through to your existing number, so nothing about your setup has to change.

They get captured, logged against the right contact, and queued for a callback, with a summary so whoever picks it up already knows the context.

Yes. That's the point. It reads and writes the same contacts, projects, and tasks your team already works in, so a call turns into CRM records with no double entry.

It handles calls in the language your customers use. We'll confirm the supported languages for your region during the demo.


Location Augsburg
Ladehofstraße 13
86150 Augsburg
Germany
Location Berlin
Rosenstraße 17
10178 Berlin
Germany
Location São Paulo
Rua Bela Cintra, 904
11 andar
São Paulo
Brazil

Reonic GmbH
Amtsgericht Augsburg
HRB 36147
DE342755511

+49 1573 5987101
kontakt@reonic.de
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