Your phone enquiries. Ready for your team.
An AI phone assistant that answers while your team is on-site. It qualifies solar and heating enquiries, creates contacts and requests in your CRM, and hands callbacks to your team. Urgent callers can reach you directly.
Callback brief
Solar enquiry captured. Customer requests a callback to discuss a site visit.
From the first call to a prepared follow-up
Keep working while the assistant takes the call. Customer details and qualifying answers arrive in Reonic, so your team can follow up from the same place it manages its enquiries.
Answers while you work
Let the assistant answer around the clock, or forward calls to your team during office hours and use the assistant after hours.
Understands the intent
Identifies the enquiry and collects the details your team needs for the next conversation.
Acts in your CRM
Creates a new contact and request with the qualifying answers attached. Your team can pick up the enquiry without re-entering the details.
Routes urgent calls to you
Choose urgent transfers during office hours or around the clock. If the transfer goes unanswered, the assistant creates an urgent callback task.
Collects your qualifying details
Select the solar and heating questions you need, from roof shape and consumption to current heating. Answers are attached to the request.
Prepares your callbacks
A callback request becomes a task for your team. The call log links to the request or task and shows a short summary.
From conversation to a CRM enquiry.
The Call Agent collects the customer’s details and creates a new contact and request in Reonic. Solar and heating answers stay attached to the enquiry. When someone asks for a callback, your team gets a task. The call log brings the outcome and a short summary together, with a link straight to the record.
Creates contacts and files enquiries on its own
Creates a task when a callback is requested
Shows call outcomes and short summaries
"Solar for my roof in Leeds"
Tagged intent: Solar PV"Around 6,000 kWh a year"
Consumption captured"I'm at 14 Ashgrove Road."
Created contact + address"Can someone call me back?"
Callback task createdOffice hours and urgent calls. Your team stays reachable.
Set your forwarding number and office hours. Calls can go to your team during those hours, with the assistant answering afterwards. Urgent transfers can follow office hours or stay on around the clock. If nobody answers a transfer, the assistant takes over again. An urgent request becomes a callback task with a deadline.
Choose when urgent transfers are active
Unanswered transfers return to the assistant
Urgent callback tasks include a deadline
The details your team needs to follow up.
Choose which qualifying questions the assistant asks for your solar or heating business. Collect building type, roof shape, annual consumption and current heating, with battery and wallbox questions for solar enquiries. Switch off questions you don’t need and decide whether callers can skip optional questions.
Your team sees the answers alongside the request. Unanswered questions remain open items for the follow-up, and callback tasks give the team a clear next step.
Answers saved as structured fields
Open questions ready for the follow-up
Callback tasks in Reonic
Callback task
Discuss a site visit
Book a demo to see the Call Agent and arrange setup for your business.
The Call Agent has its own number and can forward calls to your existing line. Set office hours for forwarding and choose when urgent transfers are active.
Calls can be transferred live during office hours or under your urgent-transfer settings. A caller who asks to be called back gets a callback task. The call log links to the task or request and includes a short summary.
Yes. It creates new contacts and requests in Reonic with the qualifying answers attached. Callback tasks also appear in Reonic, so your team follows up without copying details between tools.
It speaks German, English or Italian, following your Reonic workspace language. You can choose a voice in that language.